Question 1

What is Avianca Connect?

Accepted Answer

The service that connects your flights with more airlines to get you to more destinations. This service is offered through the provider Dohop. Get cheap flights to more destinations.

Question 2

How does Avianca Connect work?

Accepted Answer

You search for the destination you want to go to, and we connect you with other airlines so you have more travel options. You can enjoy peace of mind on your connections with the ConnectSure protection for cancellations and delays, so you can travel worry-free.

Question 3

Does my ticket have a unique booking number, and how does the connection protection work?

Accepted Answer

When you book through Avianca Connect, three separate bookings will be created with different codes: one for the Avianca ticket, one for the other airline's ticket and the last one for the protection.

Question 4

How can I change my ticket?

Accepted Answer

Question 5

How is baggage handled at connecting airports?

Accepted Answer

You will have to pick up your baggage at the connection point and take it to the other airline's check-in.

Question 6

How can I make an exemption or name correction?

Accepted Answer

The same way as the itinerary change. As these are two independent bookings, you must first manage the change in Dohop via their call center. They will then redirect the request to Avianca to finish managing your itinerary change.

Question 7

In the case of an unforeseen event, how do Avianca and Dohop assume responsibility?

Accepted Answer

Dohop offers a self-transfer guarantee, called ConnectSure, where your connection to the final destination is protected, and each airline is responsible for guaranteeing its own route.

Question 8

What currency is the payment made in?

Accepted Answer

The amount you will see on your booking will be charged in euros.

Question 9

Which countries can I access this service from?

Accepted Answer

You can book with Avianca Connect from any country where Avianca is present.

Question 10

Can I earn miles?

Accepted Answer

Yes, with products purchased via Avianca Connect, you earn miles in our LifeMiles frequent flyer program. You will only earn the number of miles that corresponds to the Avianca route.

Question 11

How are special services handled?

Accepted Answer

You must manage services via Dohop for flights with other airlines, and then get in touch with Avianca to complete the process.

Question 12

How does the refund process work for purchases made through Avianca Connect?

Accepted Answer

You must contact Avianca and Dohop respectively, where Avianca will take care of the Avianca refund process, and Dohop will help you handle the refund process with the other airlines.

Question 13

What is ConnectSure self-transfer protection and how does it work?

Accepted Answer

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